privacy

Introduction

Retro Quest ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data when you visit our store, place an order, subscribe to our newsletter, or otherwise interact with us.

This policy applies to our online store. It does not cover the practices of any third-party sites or services we may link to.

Information We Collect

We collect information you provide directly and information collected automatically when you use our store.

Information you provide

Account details such as your name, email address, phone number, and password (if you create an account)
Shipping and billing addresses
Order details and any message or note you add to an order
Newsletter subscription details and your marketing preferences
Customer support correspondence and any information you choose to send us
Product reviews, comments, and other content you submit to our store

Information collected automatically

Device and browsing data, such as IP address, browser type and version, time zone settings, and operating system
Pages you view, the referring URL, and how long you spend on the store
Cookies and similar technologies used to recognize your device and remember your preferences

Information collected at checkout

Payment information, which is processed securely by Shopify and our payment providers. We do not receive or store your full card details

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping, returns, and customer support
To communicate with you about your orders, account, and customer service requests
To send marketing communications and promotional offers, where you have consented to receive them
To personalize and improve your shopping experience and the content you see
To prevent fraud and protect the security of our store and your transactions
To analyze traffic and trends and understand how customers use our store
To comply with legal, tax, and regulatory obligations

Legal Basis for Processing (EEA / UK Users)

Where required by law, such as under the GDPR, we rely on the following legal bases to process your personal data:

Consent — for marketing communications and optional cookies, which you can withdraw at any time
Contract — to process your orders and provide the products and services you request
Legal obligation — to meet tax, accounting, and other regulatory requirements
Legitimate interests — to operate and improve our store and protect it from fraud

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our store, remember your preferences, analyze traffic, and personalize content. Essential cookies are required for the store to function. Optional cookies are used for analytics and marketing and are only set with your consent.

You can manage or disable cookies through your browser settings at any time. Disabling some cookies may affect how the store functions. For more detail, see your browser's cookie management documentation.

Sharing Your Information

We do not sell your personal data. We share information only with the parties and for the reasons described below.

Service providers — trusted providers that help us run our business, such as Shopify (our commerce platform), payment processors, shipping carriers, and email service providers
Analytics — tools that help us understand how customers use our store
Legal compliance — where required by law, regulation, legal process, or to protect our rights and the safety of others
Business transfers — if our store or its assets are sold, merged, or restructured, information may be transferred as part of that transaction

Third-Party Services

We use Shopify to power our store. Shopify collects certain information about your activity in line with their own privacy practices, which you can read at shopify.com/legal/privacy. We also work with payment processors and shipping carriers that process your data under their own policies.

Data Retention

We retain your personal data only for as long as necessary to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements. After that, we delete or anonymize your data. Order and accounting records are typically kept for the period required by law.

Data Security

We use reasonable technical and organizational measures to protect your data, including secure processing at checkout and restricted access on a need-to-know basis. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live (for example the EEA, UK, California, or other regions with privacy laws), you may have rights including:

Accessing a copy of your personal data
Correcting inaccurate or incomplete information
Requesting deletion of your personal data, subject to legal obligations
Restricting or objecting to the processing of your data
Withdrawing consent for marketing or optional cookies at any time
Receiving a portable copy of data you provided to us

To exercise any of these rights, contact us at support@retroquest.shop. Where required by law, we will respond within the applicable timeframe. We may ask for information to verify your identity before acting on your request.

"Do Not Sell or Share" (US Consumers)

Where required by U.S. state privacy laws, you have the right to opt out of the "sale" or "sharing" of your personal data for targeted advertising. We do not sell your personal data. To opt out of any sharing for cross-context behavioral advertising, follow the opt-out links provided by our analytics or advertising partners or contact us.

Children's Privacy

Our store is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

International Data Transfers

Your information may be processed in countries other than your own, including by Shopify and other service providers. Where this happens, we rely on appropriate safeguards such as standard contractual clauses to help protect your data in line with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of the page indicates the most recent revision. Continued use of our store after changes are posted means you accept the updated policy.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, contact us at support@retroquest.shop. We are committed to helping you understand and exercise your privacy rights.