refund
Last updated: July 30, 2026
Our 90-Day Guarantee
We want you to love what you buy. The RetroPlay comes with a 90-day money-back guarantee — try it for 90 days and if it doesn't win your heart, return it for a full refund, no questions asked.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging with all included accessories (HDMI cable, USB-C cable, carrying case, MicroSD card, manual)
- Returned within 90 days of delivery
Custom or personalized items are final sale and cannot be returned.
How to Start a Return
Email us at support@retroquest.shop with your order number and the reason for your return. We'll reply within 24 hours with return instructions and a shipping address. Order number (optional) on our contact page.
Refunds
Once we receive and inspect your returned item, we'll notify you. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable, but return shipping is on us for defective or incorrectly shipped items.
Damaged or Defective Items
Your console is covered by a full 90-day guarantee. If your item arrives damaged or develops a manufacturing defect within 90 days of purchase, contact us with photos and we'll send a free replacement or issue a full refund, with return shipping covered by us.
Exchanges
To exchange an item, return the original for a refund and place a new order for the item you want. Our support team can help coordinate this to keep it hassle-free.
Cancellations
Need to cancel? If your order hasn't shipped yet, email us as soon as possible and we'll cancel it for a full refund. Once an order has shipped, it must be handled as a return rather than a cancellation.
Contact Us
Questions about refunds or returns? Email support@retroquest.shop and we'll get back to you within 24 hours.